Currently, June does not sync or import all your tickets from your ITSM platform. Instead, June acts as an intelligent agent that responds when triggered by mentions or assignments giving you full control on what you want June to work on.
Supported ITSM Platforms

Jira & Jira Service Management
AI agent for Jira issue tracking and service requests

Linear (Beta)
AI agent for Linear issue tracking
How It Works
Triggering June
June responds to tickets through two methods:Available Actions
Once triggered, June can perform these actions:June uses webhooks to receive real-time updates when tickets are created, updated, or commented on. See the platform-specific guide for webhook setup.